Refund policy
Welcome to The French Flea!
Our goal at The French Flea is for you to love every piece you order, but we know that returns happen. So, if you're not completely satisfied, here’s our return policy for your reference:
1. Store Credit Only
- Returns are accepted for regular-priced merchandise within 14 days of delivery.
- All seasonal/holiday items and sale items are final sale, no returns or exchanges.
2. Non-Returnable Items
The following items are non-returnable and are considered final sale:
- Jewelry
- Accessories
- Bags
- Sunglasses
- Household items
- Beauty products
- Intimates
- Swimwear
- Bodysuits
- Items purchased at a discount
3. Condition of Return
- Items must be unworn, unwashed, and in original condition with tags attached.
- Items in poor condition (e.g., stains, odors) will not be accepted for return.
4. Order Modifications
- Orders cannot be edited or canceled after checkout.
- Please ensure all items in your cart are correct before completing checkout.
5. Return Process
Approval
- If your return is approved, we’ll provide you with a return label and instructions for how and where to send your package.
- Items sent back without first requesting a return will not be accepted.
Shipping
- The customer is responsible for return shipping costs.
Damaged Items
- Report damaged items within 3 days of receiving your order with photos for a resolution.
6. Pickup Orders
- The return policy for pickup orders is 7 days from the pickup date.
7. Lost/Stolen Packages
- The French Flea is not responsible for lost or stolen items during return shipping.
Link to Your Customer Account to request a refund: https://account.thefrenchflea.com
Contact Us
For more information or questions, please contact us:
- Email: madisonhart72@yahoo.com
- Phone: 912-403-3158
Thank you SO much for shopping with our small business!
We are so grateful for you!